If someone were to ask you, what are the things that you seriously can’t live without? I’m pretty sure majority of you will answer ‘my phone.’ Mobile phones have become such a necessity in our lives. These technology items have so many features that are designed to fulfil our needs of communication, socialisation, entertainment and many more aspects.
With the fast pace move towards mobile technology, companies are now embracing mobile marketing to continue to raise their figures and stay on top of the market! According to the 2018 Mobile Marketing Report, there are over 3.5 billion mobile users. Looking at these statistics, you’d be crazy to not adopting mobile marketing into your strategies!
There are plenty of types of mobile marketing: location-based marketing, SMS, MMS, Bluetooth, location marketing, QR codes and loads more. There has been one type that has been adopted by countless brands and that is:
App-Based Marketing, in particular the development of their own apps
Companies have been developing their own apps to improve customer engagement, build customer loyalty and create value in a different way while still staying on top of the trend of ‘mobile marketing.’ However, since there are a ton of branded apps, businesses have to try to make their apps stand out in order to attract their consumers. Curious to see how some companies stood out with their own apps? Here are two examples of businesses who have had great results adopting this marketing strategy.
Starbucks Card Mobile App
I’m sure that majority of you know that Starbucks created a free app for their customers. This was developed in 2011, to attract their consumers into purchasing more of their goods. This app alone captured a high value from its customers with the app users spending 3 times more than the average Starbucks customer. Why is it so successful? One main point was their rewards program. Customers are able to collect stars and through purchasing their drinks and from there, they can gain rewards such as free or discounted drinks and food. Cool right? Even I sometimes get influenced to buying an extra drink so that I can be one stop closer into getting that reward. Users are also able to order on the app, pay through the app and pick it up at the nearest store. In addition, to keep their consumers updated, they have a ‘what’s new section’ for them to discover new offers and promotions!
IKEA’s Place App
IKEA has always been on top with their marketing, but their IKEA Place app consists of a combination of innovation and usefulness. In 2016, this Swedish furniture company launched an virtual reality app where it allows you to ‘digitally’ place their products in your home space. Confused? Watch the video down below to see how it works!
It’s amazing right? Customers are able to discover thousands of the company’s products and virtually place them into their space to see if it fits with their existing home! IKEA claims the app to give the customers ‘an accurate impression of the furniture’s size, design and functionality.’ This app is designed to be easy to use by simply placing and moving the desired furniture anywhere by dragging and dropping it on a specific location. This app is the second most popular augmented reality app on Apple’s AR (augmented reality) development platform based on the number of downloads. This app is ranked higher than many AR games and it is the most popular free non-gaming app with having a 4.7 rating out of 5.0 in the Apple store.
These two apps are completely different yet are both successful. Are you wondering why they were so successful? They all have these common features to it that make it desirable and attractive to consumers. They all have a purpose to their apps, whether it was for convenience to buy or to solve a problem of whether or not they should buy this particular furniture. The IKEA app is updated frequently to add new features. A recent update they had was the ability to save your layout. Lastly, the apps very easy to use and free to download! All of these features are the reason why the apps performed so well.
Overall, with the rise in mobile marketing and the development of branded apps, it is very important for brands to stand out and design apps that provides the needs of their consumers while trying to bring up their sales!
Lastly, my ending question for you guys today is: Do you personally use branded apps? Do you think this type of mobile marketing strategy is an effective one?